While POD Store order shipping is available for all destinations, there are specific restrictions regarding who is eligible to sell with POD Store.
POD Store is an all-in-one solution provided by Printful Enterprise that allows you to create an online store. You can create products with just a few clicks and start selling with no upfront cost.
- Generate a unique product page with a URL (under printful.store domain) that can be shared with friends, family, or on social media, allowing anyone to purchase your products.
- With POD Store, customers can purchase products from your store, and the payment is sent directly to Printful Enterprise. We’ll take care of payment processing, printing, shipping, and customer support while transferring your earnings to you via bank transfer.
- You won’t be charged for any products, which sets it apart from our other sales channel integrations.
What is my store URL going to look like?
You can choose between two options for your store’s web address: a default Printful Enterprise URL or a custom domain.
Default URL
Your default store URL includes your store name and follows this format: [store-name].printful.store
For example, if your store name is Trailpress, your URL will be: trailpress.printful.store
Your store name must be unique. If you change it later, your URL will automatically update, and the previous one will no longer work. There is no automatic redirect, so remember to update any links to your store.
Custom domain
You can connect a custom domain (for example, yourstorename.com) to give your store a more professional look, strengthen your brand, and build trust with customers.
Please note that if your domain was purchased through Squarespace, follow these steps to connect it to your POD store.
Can I customize the look of my POD Store?
Yes, you can customize the look of your POD Store by uploading your logo, adding links to your social media accounts, and selecting a theme for your store.
For detailed steps on customizing your store’s appearance, see How can I customize my POD Store using the Store Builder?
How are the POD Store orders processed?
POD Store orders are processed according to your order approval settings. But there is an exception for "Manual"—even if you select this option, orders will be sent to production after a set time since they’ve already been paid for. We recommend setting your approval settings to 1 hour, that way orders are processed quicker.
If you offer products with Automated Personalization, you’ll have 72 hours to review and approve the design before it’s sent to production. Learn more about personalized products here.
Please note that POD Store orders cannot be edited after submission, except for personalized products. If a customer wants to make changes, the order must be canceled and placed again. If you need assistance, please contact your sales associate or reach out to promo@printful.com.
What about the refund and return policy of my store?
POD Store is an all-in-one solution. Printful Enterprise will take care of customer support for you.
This means that the following standard Printful Enterprise refund and return policies will apply to your store:
- Damaged/defective product: A free reprint or a refund will be offered if the customer reports the problem within 30 days of product delivery and provides the required photo proof.
- Returns/exchanges: Since products are only printed once ordered, returns and exchanges are not supported.
- Address issues: If an order is being returned to sender/lost in transit, and an invalid address was provided by the customer, a refund of the order production costs only will be issued to the customer.
How do I get paid and what am I responsible for?
When you sell through your POD Store, your customers pay through Stripe at checkout. After production and shipping costs are covered, your earnings are paid out to your connected bank account on the 15th of each month.
As a POD Store seller, you are the Merchant of Record, which means:
- You are the official seller to your customers
- You are responsible for handling your own tax obligations
- You must comply with all relevant laws and regulations, including those related to intellectual property
Please note that to start selling your products and receiving your earnings, you must first complete the Stripe verification process.
In which currency can I sell my products on POD Store?
Currently, it is only possible to sell products in United States Dollars (USD).
Your earnings (profit) will be paid out to your bank account via Stripe, in the currency you selected during the Stripe setup process.
Which payment methods are available for customers?
The POD Store supports payments by credit or debit card, Google Pay, and Apple Pay.