If you can’t log in to your account, it might be because you forgot your password, don’t remember which email you used, or are running into a technical issue. This article explains the different problems that can happen and the steps you can take to solve them.
Lost password
- Go to the login page and click Forgot password?
- Enter your registered email address and click Send reset email.
- Check your inbox for the password reset email (don’t forget to look in your spam folder).
- Click the link in the email. A new page will open where you can set a new password.
Lost email
If you can’t remember which email you used to register:
- Follow the Forgot password? steps and try your most frequently used email addresses.
- Check your inboxes to see if you received a password reset email.
- Repeat with other addresses you might have used.
Technical issues
If you’re entering the right details but still can’t log in, it may be a browser issue. Try these steps:
- Clear your browser’s cache and cookies (here’s how in Google Chrome).
- Switch to a different browser (Google Chrome works best).
- Log in from another device.