You have the option to choose between two types of invoice frequency and format:
- An individual invoice is issued for each Printful Enterprise order, or
- A monthly summary invoice
The default option is an individual invoice issued for each order. You can change your invoice frequency and format preferences in Account → Settings. The selected invoice format and frequency will apply to all stores connected to your Printful Enterprise account.
Note that due to legal requirements, only one type of invoice can be issued per order.
Per order invoices
The invoice will be available as soon as the payment has been received, and it will be available for download from the order details page.
In addition, each invoice contains a breakdown of all products within an order, including the associated product and shipping costs, taxes, and information about any coupons used to pay for the order or a portion of it.
In cases where a full or partial refund has been issued, we will also issue a credit note to indicate that the amount has been added to your balance.
To view all of your individual invoices, go to the Wallet → Invoices in your Printful Enterprise account and select “Order invoice” from the Type dropdown. You can apply additional filters (Region, Store, Period), and download invoices individually as a CSV or PDF file, or in bulk as a ZIP file.
Monthly invoices
A monthly summary invoice is a convenient invoice format to use for accounting purposes. The summary invoice contains all Printful Enterprise orders submitted within a particular month.
Note that if you sold orders in different tax jurisdictions, you will receive a summary invoice for each region.
If you choose this invoice format, you can find your monthly summary invoices by going to Wallet → Invoices and selecting “Monthly invoice” from the Type dropdown. You can apply additional filters (Region, Store, Period), and download invoices individually as a CSV or PDF file, or in bulk as a ZIP file.
What happens if I switch the invoice frequency and format mid-month?
If you’d like to switch to using summary invoices, note that only orders paid for after you changed the settings will be included in the summary invoice.
If the summary invoice is your preference, we recommend switching early in the month to make sure all of your orders get included.
Please note that updating your billing address or business name in your Printful Enterprise account settings prompts the creation of new invoices for all future orders, reflecting the latest billing information. Changes are not retroactive; orders placed prior to the update will display the former details.